Privacy Policy

PRIVACY POLICY AND USE OF PERSONAL DATA

Table of contents

1. Preamble: Definition of terms used in the privacy policy
2. Article 1 – Introduction and role of the Privacy Policy
3. Article 2 – Legal notices, personal data and purpose of the Site
4. Article 3 – Data collected on the Site
5. Article 4 – Identity of data processing manager
6. Article 5 – Purpose of the Data collected
7. Article 6 – Recipients and use of the Data collected
8. Article 7 – Legal basis governing data processing
9. Article 8 – Data Security
10. Article 9 – Data retention period
11. Article 10 – Authorized service providers and transfer to a third country of the European Union
12. Article 11 – Information Technology rights and freedoms
13. Article 12 – Cookie Policy
    1. General information about cookies used on the site
    2. Configuration of your cookies preferences
    3. Your internet browser settings
    4. List of cookies

Preamble: Definition of terms used in the privacy policy

We will designate by the following:

• « Personal Data » : is defined as « any information relating to an identified physical person or who can be identified, directly or indirectly, by reference to an identification number or to one or several elements which are their own », in accordance with the Personal Data Protection Act.
• « Site » or « Service » : the site mayaocean.com, as well as all its contents.
• « Editor » or « We » : Maya Ocean Realty S.A. de C.V., legal or physical person responsible for the editing and content of the Service.
• « User » or « You » : the internet user visiting and using the Service or the Estate agents or private seller having registered to it.

This Privacy and Use of personal data policy is provided by the Site Editor. The User of the Site is invited to read it carefully, to print it and/or save it on a durable medium. The User acknowledges having read this Policy and accepts it in full and without reservation.

Article 1 – Introduction and role of the Privacy Policy

The purpose of this charter is to inform you of the Service’s commitments with respect to your privacy and the protection of your Personal Data, collected and processed when you use the Service.

It is important that you read this privacy policy so that you are aware of the reasons why we use your data and how we do it.

By registering for the Service, you agree to provide us with true information about yourself. The communication of false information is contrary to the Terms and Conditions of Use and Sales for the Service.

Please note that this Privacy Policy may be modified or supplemented at any time, in particular to comply with any legislative, regulatory, legal or technological development. The date of the update will be clearly stated, if applicable.

You are bond by these modifications as soon as they are put online and therefore, we invite you to regularly consult this Privacy Policy so as to be aware of any potential modifications.

You will also find the description of your privacy protection rights and the way in which the law protects you.

If you have any questions regarding this privacy policy or if you want to exercise your rights as described in article 10 of this Privacy Policy, please contact us by email at: info@mayaocean.com or by mail addressed to: Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710.

Article 2 – Legal notices, personal data and purpose of the Site

Information concerning the collection and processing of personal data (policy and declaration) is provided in this Privacy Policy and use of personal data from the Site.
The purpose of this Site is determined as « Real Estate listings Site putting visitors in contact with professional and private sellers ».

It is specified that the service name: mayaocean, must be mentioned in any correspondence.

Publication director & editorial manager: Dimitris Hoffmann, in his capacity as president of the company Maya Ocean Realty S.A. de C.V.

Head Office: Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710.

Article 3 – Data collected on the Site

The Data collected and subsequently processed by the Service is that which you voluntarily send to us by filling in the various forms present within the Service. For certain operations on content, you may be required to transmit Data about you to third-party partners through their own services, specifically during the payments you may make. We will not have said data, their collection and processing being governed by the conditions specific to these parties. We invite you to consult their conditions before communicating your Data in this context.

Your IP address (identification number attributed by the Internet to your computer) is collected automatically.

Generally, you can visit the mayaocean.com site and its local versions without communicating any personal information about yourself. In all events, you have no obligation to transmit this information. However, in case of refusal, you may not be able to benefit from certain information or services.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may come from your personal information but is not affected as such by law because this data does not directly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users who access a specific feature of the Site.

The Service uses the analysis service of Google Analytics to provide better content and services. Google Analytics does not track your browsing habits on third-party services. The information about you to which Google Analytics has access does not contain any personal data about you.

We do not collect so-called « sensitive » data.

The contact details of the Users of the Site who have registered on this site will be stored, in accordance with the provisions of the personal data protection law in Mexico. Following the latter, they have the right to access, withdraw, modify or rectify the Data they have provided. To do so, they only have to send the request to the following email address: info@mayaocean.com or by post to Mayaocean, at Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710.

Article 4 – Identity of data processing manager

The data processing manager is the company Maya Ocean Realty S.A. de C.V. with its headquarter at the following address: Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710.

Article 5 – Purpose of the Data collected

Data identified as being mandatory on the Service’s forms are necessary so you can benefit from the corresponding features of the Service, and more specifically from operations on the content offered within it.

The Service is likely to collect and process the Data of its Users:

1. For the purpose of supplying information or services to which they are subscribed, in particular: arranging contact between visitors and agencies/private sellers, email alerts for property searches.
2. For the purpose of collecting information allowing us to improve our Service, our products and features.
3. For the purposes of being able to send: the contact details of agencies/private sellers contacted on behalf of visitors, the contact details of visitors interested by your properties on behalf of agencies/private sellers, email alerts for your property search, notifications about your account, as well as, more rarely, newsletters likely to be of interest to you.

Article 6 – Recipients and use of the Data collected

The Data collected by us is processed for the purposes of carrying out operations on the contents of the Service.

You are likely to receive electronic mails (emails) from our Service, in particular within the framework of requests for visitor/seller contacts or newsletters that you have accepted. You can request to no longer receive these emails by clicking on the link provided for this purpose in each of the emails that will be sent to you. If you are unable to do so, you can also contact us at the address info@mayaocean.com where we will assist you in this process.

Only Maya Ocean Realty S.A. de C.V. is the recipient of your personal information. These are never transmitted to a third party, notwithstanding the subcontractors that Maya Ocean Realty S.A. de C.V. uses. Neither Maya Ocean Realty S.A. de C.V. nor its subcontractors market the personal data of visitors and users of its Site.

Your personal data may be shared with the parties shown below for the purposes defined in this privacy policy.

We require that all third parties guarantee the security of your personal data and process it in accordance with the law. We do not allow our third-party service providers to use your data.

Article 7 – Legal basis governing data processing

Pursuant to the Personal Data Protection Act, Maya Ocean Realty S.A. de C.V. only processes personal data in the following situations:

1. with your consent;
2. when there is a contractual obligation (a contract between Maya Ocean Realty S.A. de C.V. and you);
3. to respond to a legal obligation.

Article 8 – Data Security

You are informed that your Data may be disclosed in application of a law, regulation or by decision of a competent regulatory or judicial authority or, if necessary, for the purpose of preserving the rights and interests of the Editor.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, modified, disclosed or accessed without authorization. In addition, access to your personal data is subject to a defined and documented security procedure.

Article 9 – Data retention period

The Data is stored at the Service host, whose contact details are in article 2 of this Privacy Policy, and is kept for the period strictly necessary for the achievement of the purposes referred to above and may not exceed 36 months. Beyond this period, they will be kept for exclusively statistical purposes and will not give rise to any exploitation of any kind whatsoever.

Article 10 – Authorized service providers and transfer to a third country of the European Union

Maya Ocean Realty S.A. de C.V. informs you that it uses authorized providers to facilitate the collection and processing of the data that you have communicated to us. These providers are located in the European Union, the United Kingdom or Switzerland exclusively.

Maya Ocean Realty S.A. de C.V. has ensured beforehand the implementation by its providers of adequate guarantees and compliance with strict conditions regarding confidentiality, use and data protection. These providers are also subject to the Personal Data Protection Act.

Article 11 – Information Technology rights and freedoms

In accordance with the legislation on the protection of personal data, you have the rights detailed below which you can exercise, as indicated in Article 1 of this Privacy Policy by writing to us at the postal address mentioned at the top: Mayaocean- Personal data management, Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710. or by sending an email to info@mayaocean.com:

• The right to information: we are obliged to inform you of the way in which we use your personal data (as described in this privacy policy).
• The right of access: it is your right to request access to data about you in order to receive a copy of the personal data that we hold; However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent on Maya Ocean Realty S.A. de C.V. you are informed that your request will be processed provided that you provide proof of your identity, in particular by the production of a scan or a photocopy of your valid identity document.
• The right to rectification: the right to ask us to rectify personal data concerning you that is incomplete or inaccurate. Under this right, the law authorizes you to request the rectification, updating, blocking or deletion of data concerning you which may be inaccurate, erroneous, incomplete or obsolete.
• The right to erasure, also known as the “right to be forgotten”: in certain cases, you can ask us to delete the personal data that we have concerning you (except if there is a legal reason imperative which obliges us to keep them).
• The right to limit processing: you have the right in certain cases to ask us to suspend the processing of personal data,
• The right to data portability: you have the right to ask us for a copy of your personal data in a common format (for example a .csv file).
• The right to object: you have the right to object to the processing of your personal data (for example, by prohibiting us from processing your data for direct marketing purposes).

However, the exercise of this right is only possible in one of the following two situations: when the exercise of this right is based on legitimate grounds or when the exercise of this right aims to prevent the data collected being used for commercial prospecting purposes.

Contact us if you wish to exercise any of the rights described above by writing to us at Mayaocean – Personal data management, Calle 3ra Sur x Av. 40 Sur Local 01 entre 35 y 40 Avenida, Colonia Centro, Solidaridad, Quintan Roo. 77710. or by email at info@mayaocean.com

You will not have to pay any fees for access to your personal data (or for the exercise of any other right). However, we may charge you a reasonable fee if your request is manifestly unfounded, repetitive or excessive. In this case, we may also refuse to reply to your request.

Maya Ocean Realty S.A. de C.V. will be entitled, if necessary, to oppose requests that are manifestly abusive by their systematic, repetitive nature, or their number.

We may ask you for specific information in order to confirm your identity and to ensure your right of access to your personal data (or to exercise any other right). This is a security measure to ensure that this personal data is not delivered to a person who is not authorized to receive it. We may also contact you for further information about your request, in order to give you a quicker reply.

We try to reply to all legitimate requests within one month. This one-month period may be exceeded when your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed.

Article 12 – Cookie Policy

Our policy for the use of cookies allows you to better understand the provisions we implement in terms of browsing on our Service. In particular it informs you of all the cookies present on our Service, their purpose and gives you the steps to follow to configure them.

1. a) General information about cookies used on the site

Maya Ocean Realty S.A. de C.V.as editor of this Service, may install cookies on the hard drive of your device (computer, tablet, phone etc.) in order to guarantee you optimal, smooth navigation of our Service.

The « cookies » (or web cookies) are small text files of limited size which enable us to recognise your computer, your tablet or mobile phone for the purpose of personalising the services we offer.

The information collected through cookies does not in any way allow you to be identified by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our Service and to send you content adapted to your interests.

In accordance with the recommendations of the National Commission for Information Technology and Liberties (CNIL), certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the Service or have the sole purpose of allowing or facilitating the electronic communication. These include session ID, authentication, load balancing session cookies as well as cookies for customising your interface. These cookies are fully subject to this policy insofar as they are managed and issued by Maya Ocean Realty S.A. de C.V.

Social network sharing cookies are issued and managed by the editor of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the Service, in particular via an application “button” for sharing according to the social network concerned.

Audience measurement cookies compile statistics on the attendance and use of various elements of the Service (such as the content/pages you have visited). This data contributes to improving the ergonomics of the Service. On the Service, an audience measurement tool (Google Analytics) is used; its privacy policy is available at the following internet address: https://www.google.com/analytics/learn/privacy.html

1. b) Configuration of your cookies preference

Most Internet browsers are configured by default so that the use of cookies is authorized. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or else only some of the cookies are accepted or refused depending on who issued them.

CAUTION: We draw your attention to the fact that the refusal of the use of cookies on your device is nevertheless likely to alter your user experience as well as your access to certain services or functions of this Service. If applicable, Maya Ocean Realty S.A. de C.V. declines any responsibility concerning the consequences related to the deterioration of your browsing conditions which occur due to your choice to refuse, delete or block the cookies necessary for the operation of the Service. These consequences cannot constitute damage and you cannot claim any compensation for this fact.

Your browser also allows you to delete existing cookies on your device or to notify you when new cookies are likely to be placed on your device. These settings have no effect on your browsing but you lose all the benefit provided by the cookie.

Please read below the multiple tools available to you so that you can configure the cookies installed on your device.

1. c) Configuration of your internet browser

Each Internet browser offers its own cookie management parameters. To find out how to modify your cookie preferences, you will find below the links to the help you need to access the menu of your browser provided for this purpose.

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Internet Explorer: https://support.microsoft.com/en-en/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
• Mozilla Firefox: https://support.mozilla.org/en/kb/activer-desactiver-cookies
• Opera: http://help.opera.com/Windows/10.20/en/cookies.html
• Safari: http://help.opera.com/Windows/10.20/en/cookies.html

For any questions or requests for additional information related to this cookie policy, please contact us.

1. d) strictly necessary cookies

These cookies are necessary for our website to function optimally and cannot be disabled. They are generally solely defined in response to actions that you have taken and to a request for information, such as defining your privacy settings, logging in, or filling out forms. You can change the settings of your browser to block these cookies. If you do so, please note that certain parts of the website may not work properly. These cookies do not store any identifiable personal information.

1. e) Tracking and performance cookies

These cookies are used to collect information to analyse traffic to our website and the way that users navigate it. For example, these cookies save the amount of time users spend on our website or the pages they visit. This information allows us to understand how we can improve our website. All information collected by these cookies is grouped and therefore remains anonymous. Refusing these cookies may impair your user experience.